CSI - About us

Our Company
Claims Service International was originally founded in the state of Florida under the name Claims by Donna in 2004 and has been providing Claims and Arbitration Services to many moving companies and their customers, nationwide. We currently handle claims for over 40 different carriers from the West coast, Midwest and East coast. All of our carriers were referred to us by our loyal senior carriers and we continuously get new referrals.

Who we are
Since the internet is so prevalent now, it’s hard to imagine when filling online was an innovative idea. But just think how only few companies in different fields provide you this option and now we do too. You can probably remember waiting for the office to open, playing phone tag, and having to wait weeks or sometimes months for updates.
We are here to show you that there is a better, hassle-free way to file a claim or follow up with your customer’s claims. In fact, our goal is to take the handling of your customers off your mind and into our good professional hands to help you with providing your customers the best care and fast solution they deserve. We are here to do this hard work for you and save you time and manpower.
We believe in educating the carriers as well as the customers in order to prevent future claims or inconveniences.

The Founder
Donna Gotlib Certified Claims & Arbitration Adjuster by the American Moving & Storage Association since 2003 with 9 years of experience in the Moving Industry. Claims Adjuster and Customers Service Manager for Mayflower Transit, one of the country largest Van Lines. CSI Claims & Arbitration Senior Adjuster.
Ms. Gotlib has many years of experience in Adjusting Claims and Arbitration Cases for small moving companies nation wide, and for a Mayflower Agent in the state of Florida. Ms. Gotlib has been training Sales Representatives, Drivers, and Dispatchers of many large known Moving Companies nationwide.
Ms. Gotlib has been assisting many carriers with state, federal, and safety inspections to keep our carriers in compliance with the authorities.

Our Legal Consultant
Marvin I Moss

Member of The Florida Bar and American Bar Association. Admitted to practice before The Florida and Federal Court, Public Service Commission and Interstate Commerce Commission.
Former Special Assistant Attorney General for the State of Florida.
Past International District Justice of Phi Alpha Delta Law Fraternity International, the largest international legal fraternity.
ICC Statutory process agent for the state of Florida for the American Moving & Storage Association for over thirty years.
Former National Director and Legal Advisor to Claims Prevention and Procedure Council, an organization serving “Household Goods Movers”. Has contributed numerous articles to its publication.
Author of numerous articles on Claim Prevention and Defense of Cargo claims.
Member of American Bar Association section Railroad and Motor Carrier Law.
Specializes in defense of Cargo Claims, both Household Goods and Commercial, for both movers and straight forwarders.
Specializes in subrogation and recovery claims.
Member of Transportation Lawyers Association.
ASI Certified as an Instructor of Insurance Education for Personal Lines and Commercial Lines. Instructor No. 967094
Lectured before different movers groups, including Movers and Warehousemen’s Association of America, Transportation Brokers Conference, Shippers National Freight claims Council and others.
Of Counsel to South Florida Movers and Warehousemen’s Association.
Represents Home Insurance Company, Hartford Insurance Company, Allstate Insurance Company, Travelers Insurance Company, Federal Insurance Company, Farmers Insurance, Liberty Mutual Insurance, Zurich-American Insurance Company, Continental Insurance Company, Firemen’s Fund Insurance Companies, Progressive Insurance Companies, numerous other insurance companies as well as common carriers, American Red Ball Transit Co., Inc., United Van Lines, Inc. Allied Van Lines, Inc., Wheaton Van Lines, Inc., Global Van Lines, Pilot Freight Carriers, and numerous others for defense of cargo and other commercial claims and subrogation claims.